CVE-2021-43609
Spiceworks Help Desk Server remote code execution
- Published8 Nov 2023
Description
An issue was discovered in Spiceworks Help Desk Server before 1.3.3. A Blind Boolean SQL injection vulnerability within the order_by_for_ticket function in app/models/reporting/database_query.rb allows an authenticated attacker to execute arbitrary SQL commands via the sort parameter. This can be leveraged to leak local files from the host system, leading to remote code execution (RCE) through deserialization of malicious data.
CVSS 3.1 breakdown
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:H/A:HAffected products
Remediation
Frequently asked
Is CVE-2021-43609 being actively exploited?
CVE-2021-43609 is not in the CISA KEV catalog. Its EPSS exploit probability is 2.02%.
How severe is CVE-2021-43609?
CVE-2021-43609 has a CVSS 3.1 base score of 9.9, rated critical. EPSS estimates a 2.02% probability of exploitation.
Which products are affected by CVE-2021-43609?
Affected products include Spiceworks Help Desk Server.
How do I fix CVE-2021-43609?
Upgrade affected software to a fixed version, for example Spiceworks Help Desk Server 1.3.3 or later, then confirm no affected versions remain in your inventory.
How Secuno handles this
Secuno correlates vulnerabilities like CVE-2021-43609 against the real software inventory on every managed device, every day. Rather than a static severity, each match is scored in context: exploit availability, EPSS, the asset's exposure, and business criticality decide where it lands in the queue. If an affected version is present anywhere across your portfolio, it surfaces automatically with a prioritised remediation path.
Data from the NVD, CISA KEV catalog and FIRST EPSS. CVSS 3.1 base score shown where available.