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CVE-2025-21628

Chatwoot SQL injection

9.1 CRITICALEPSS 0.67%
  1. Published9 Jan 2025

Description

Chatwoot is a customer engagement suite. Prior to 3.16.0, conversation and contact filters endpoints did not sanitize the input of query_operator passed from the frontend or the API. This provided any actor who is authenticated, an attack vector to run arbitrary SQL within the filter query by adding a tautological WHERE clause. This issue is patched with v3.16.0.

CVSS 3.1 breakdown

Attack vectorNetwork
Attack complexityLow
Privileges requiredLow
User interactionNone
ScopeChanged
ConfidentialityHigh
IntegrityLow
AvailabilityLow
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:C/C:H/I:L/A:L

Affected products

Chatwoot≥ 2.16.1 < 3.16.0

Remediation

Fixed in
Chatwoot≥ 3.16.0

References

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Frequently asked

Is CVE-2025-21628 being actively exploited?

CVE-2025-21628 is not in the CISA KEV catalog. Its EPSS exploit probability is 0.67%.

How severe is CVE-2025-21628?

CVE-2025-21628 has a CVSS 3.1 base score of 9.1, rated critical. EPSS estimates a 0.67% probability of exploitation.

Which products are affected by CVE-2025-21628?

Affected products include Chatwoot.

How do I fix CVE-2025-21628?

Upgrade affected software to a fixed version, for example Chatwoot 3.16.0 or later, then confirm no affected versions remain in your inventory.

How Secuno handles this

Secuno correlates vulnerabilities like CVE-2025-21628 against the real software inventory on every managed device, as each hourly inventory arrives. Rather than a static severity, each match is scored in context: exploit availability, EPSS, the asset's exposure, and business criticality decide where it lands in the queue. If an affected version is present anywhere across your portfolio, it surfaces automatically with a prioritised remediation path.

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Data from the NVD, CISA KEV catalog and FIRST EPSS. CVSS 3.1 base score shown where available.