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CVE-2025-48471

Freescout remote code execution

9.8 CRITICALPublic exploitEPSS 1.12%
  1. Published29 May 2025

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.179, the application does not check or performs insufficient checking of files uploaded to the application. This allows files to be uploaded with the phtml and phar extensions, which can lead to remote code execution if the Apache web server is used. This issue has been patched in version 1.8.179.

CVSS 3.1 breakdown

Attack vectorNetwork
Attack complexityLow
Privileges requiredNone
User interactionNone
ScopeUnchanged
ConfidentialityHigh
IntegrityHigh
AvailabilityHigh
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Affected products

Freescout< 1.8.179

Remediation

Fixed in
Freescout≥ 1.8.179

References

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Frequently asked

Is CVE-2025-48471 being actively exploited?

CVE-2025-48471 is not in the CISA KEV catalog. A public exploit reference exists, so treat it as exploitable. Its EPSS exploit probability is 1.12%.

How severe is CVE-2025-48471?

CVE-2025-48471 has a CVSS 3.1 base score of 9.8, rated critical. EPSS estimates a 1.12% probability of exploitation.

Which products are affected by CVE-2025-48471?

Affected products include Freescout.

How do I fix CVE-2025-48471?

Upgrade affected software to a fixed version, for example Freescout 1.8.179 or later, then confirm no affected versions remain in your inventory.

How Secuno handles this

Secuno correlates vulnerabilities like CVE-2025-48471 against the real software inventory on every managed device, every day. Rather than a static severity, each match is scored in context: exploit availability, EPSS, the asset's exposure, and business criticality decide where it lands in the queue. If an affected version is present anywhere across your portfolio, it surfaces automatically with a prioritised remediation path.

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Data from the NVD, CISA KEV catalog and FIRST EPSS. CVSS 3.1 base score shown where available.