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CVE-2025-48474

Freescout broken access control

8.1 HIGHPublic exploitEPSS 0.46%
  1. Published29 May 2025

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the application incorrectly checks user access rights for conversations. Users with show_only_assigned_conversations enabled can assign themselves to an arbitrary conversation from the mailbox to which they have access, thereby bypassing the restriction on viewing conversations. This issue has been patched in version 1.8.180.

CVSS 3.1 breakdown

Attack vectorNetwork
Attack complexityLow
Privileges requiredLow
User interactionNone
ScopeUnchanged
ConfidentialityHigh
IntegrityHigh
AvailabilityNone
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N

Affected products

Freescout< 1.8.180

Remediation

Fixed in
Freescout≥ 1.8.180

References

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Frequently asked

Is CVE-2025-48474 being actively exploited?

CVE-2025-48474 is not in the CISA KEV catalog. A public exploit reference exists, so treat it as exploitable. Its EPSS exploit probability is 0.46%.

How severe is CVE-2025-48474?

CVE-2025-48474 has a CVSS 3.1 base score of 8.1, rated high. EPSS estimates a 0.46% probability of exploitation.

Which products are affected by CVE-2025-48474?

Affected products include Freescout.

How do I fix CVE-2025-48474?

Upgrade affected software to a fixed version, for example Freescout 1.8.180 or later, then confirm no affected versions remain in your inventory.

How Secuno handles this

Secuno correlates vulnerabilities like CVE-2025-48474 against the real software inventory on every managed device, every day. Rather than a static severity, each match is scored in context: exploit availability, EPSS, the asset's exposure, and business criticality decide where it lands in the queue. If an affected version is present anywhere across your portfolio, it surfaces automatically with a prioritised remediation path.

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Data from the NVD, CISA KEV catalog and FIRST EPSS. CVSS 3.1 base score shown where available.