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CVE-2025-48475

Freescout broken access control

8.1 HIGHPublic exploitEPSS 0.39%
  1. Published29 May 2025

Description

FreeScout is a free self-hosted help desk and shared mailbox. Prior to version 1.8.180, the System does not provide a check on which "clients" of the System an authorized user can view and edit, and which ones they cannot. As a result, an authorized user who does not have access to any of the existing mailboxes, as well as to any of the existing conversations, has the ability to view and edit the System's clients. The limitation of client visibility can be implemented by the limit_user_customer_visibility setting, however, in the specified scenarios, there is no check for the presence of this setting. This issue has been patched in version 1.8.180.

CVSS 3.1 breakdown

Attack vectorNetwork
Attack complexityLow
Privileges requiredLow
User interactionNone
ScopeUnchanged
ConfidentialityHigh
IntegrityHigh
AvailabilityNone
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:H/A:N

Affected products

Freescout< 1.8.180

Remediation

Fixed in
Freescout≥ 1.8.180

References

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Frequently asked

Is CVE-2025-48475 being actively exploited?

CVE-2025-48475 is not in the CISA KEV catalog. A public exploit reference exists, so treat it as exploitable. Its EPSS exploit probability is 0.39%.

How severe is CVE-2025-48475?

CVE-2025-48475 has a CVSS 3.1 base score of 8.1, rated high. EPSS estimates a 0.39% probability of exploitation.

Which products are affected by CVE-2025-48475?

Affected products include Freescout.

How do I fix CVE-2025-48475?

Upgrade affected software to a fixed version, for example Freescout 1.8.180 or later, then confirm no affected versions remain in your inventory.

How Secuno handles this

Secuno correlates vulnerabilities like CVE-2025-48475 against the real software inventory on every managed device, as each hourly inventory arrives. Rather than a static severity, each match is scored in context: exploit availability, EPSS, the asset's exposure, and business criticality decide where it lands in the queue. If an affected version is present anywhere across your portfolio, it surfaces automatically with a prioritised remediation path.

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Data from the NVD, CISA KEV catalog and FIRST EPSS. CVSS 3.1 base score shown where available.