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CVE-2026-39384

Freescout broken access control

7.6 HIGHPublic exploitEPSS 0.34%
  1. Published7 Apr 2026

Description

FreeScout is a free help desk and shared inbox built with PHP's Laravel framework. Prior to 1.8.212, FreeScout does not take the limit_user_customer_visibility parameter into account when merging customers. This vulnerability is fixed in 1.8.212.

CVSS 3.1 breakdown

Attack vectorNetwork
Attack complexityLow
Privileges requiredLow
User interactionNone
ScopeUnchanged
ConfidentialityLow
IntegrityHigh
AvailabilityLow
CVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:H/A:L

Affected products

Freescout< 1.8.212

Frequently asked

Is CVE-2026-39384 being actively exploited?

CVE-2026-39384 is not in the CISA KEV catalog. A public exploit reference exists, so treat it as exploitable. Its EPSS exploit probability is 0.34%.

How severe is CVE-2026-39384?

CVE-2026-39384 has a CVSS 3.1 base score of 7.6, rated high. EPSS estimates a 0.34% probability of exploitation.

Which products are affected by CVE-2026-39384?

Affected products include Freescout.

How do I fix CVE-2026-39384?

Upgrade affected software to a fixed version, for example Freescout 1.8.212 or later, then confirm no affected versions remain in your inventory.

How Secuno handles this

Secuno correlates vulnerabilities like CVE-2026-39384 against the real software inventory on every managed device, as each hourly inventory arrives. Rather than a static severity, each match is scored in context: exploit availability, EPSS, the asset's exposure, and business criticality decide where it lands in the queue. If an affected version is present anywhere across your portfolio, it surfaces automatically with a prioritised remediation path.

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Data from the NVD, CISA KEV catalog and FIRST EPSS. CVSS 3.1 base score shown where available.