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CVE-2024-28988

SolarWinds Web Help Desk remote code execution

9.8 CRITICALEPSS 39.4%
  1. Published1 Sept 2025

Description

SolarWinds Web Help Desk was found to be susceptible to a Java Deserialization Remote Code Execution vulnerability that, if exploited, would allow an attacker to run commands on the host machine. This vulnerability was found by the ZDI team after researching a previous vulnerability and providing this report. The ZDI team was able to discover an unauthenticated attack during their research.  We recommend all Web Help Desk customers apply the patch, which is now available.  We thank Trend Micro Zero Day Initiative (ZDI) for its ongoing partnership in coordinating with SolarWinds on responsible disclosure of this and other potential vulnerabilities.

CVSS 3.1 breakdown

Attack vectorNetwork
Attack complexityLow
Privileges requiredNone
User interactionNone
ScopeUnchanged
ConfidentialityHigh
IntegrityHigh
AvailabilityHigh
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:H

Affected products

SolarWinds Web Help Desk≤ 12.8.2 · 12.8.3

Remediation

No fixed version is recorded in the NVD data. Check the vendor advisory for the latest guidance.

References

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Frequently asked

Is CVE-2024-28988 being actively exploited?

CVE-2024-28988 is not in the CISA KEV catalog. Its EPSS exploit probability is 39.4%.

How severe is CVE-2024-28988?

CVE-2024-28988 has a CVSS 3.1 base score of 9.8, rated critical. EPSS estimates a 39.4% probability of exploitation.

Which products are affected by CVE-2024-28988?

Affected products include SolarWinds Web Help Desk.

How do I fix CVE-2024-28988?

Apply the vendor's patch or advisory guidance, then verify no affected versions remain across your devices.

How Secuno handles this

Secuno correlates vulnerabilities like CVE-2024-28988 against the real software inventory on every managed device, every day. Rather than a static severity, each match is scored in context: exploit availability, EPSS, the asset's exposure, and business criticality decide where it lands in the queue. If an affected version is present anywhere across your portfolio, it surfaces automatically with a prioritised remediation path.

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Data from the NVD, CISA KEV catalog and FIRST EPSS. CVSS 3.1 base score shown where available.