Secuno
ENNL
Book demo

CVE-2024-57727

SimpleHelp Path Traversal

7.5 HIGHActively exploited (CISA KEV)Used in ransomwareEPSS 96.6%
  1. Published15 Jan 2025
  2. Added to CISA KEV13 Feb 2025
  3. Remediation due6 Mar 2025
Actively exploited (CISA KEV)

SimpleHelp remote support software contains multiple path traversal vulnerabilities that allow unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files may include server configuration files and hashed user passwords.

Added to KEV: 13 Feb 2025Federal remediation due: 6 Mar 2025Used in ransomware

Description

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

CVSS 3.1 breakdown

Attack vectorNetwork
Attack complexityLow
Privileges requiredNone
User interactionNone
ScopeUnchanged
ConfidentialityHigh
IntegrityNone
AvailabilityNone
CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N

Affected products

Simple-help Simplehelp< 5.5.8

Remediation

Fixed in
Simple-help Simplehelp≥ 5.5.8

References

Related CVEs

Recent high-severity vulnerabilities sharing a weakness type.

CVE-2026-821109.6
IBM DataStage on Cloud Pak for Data 5.4.0.0 could allow a remote authenticated attacker…
CVE-2026-821019.6
IBM DataStage on Cloud Pak for Data 5.4.0.0 could allow a remote authenticated attacker…
CVE-2026-196278.2
IBM Planning Analytics 2.0, and 2.1 could allow a remote attacker to read arbitrary…
CVE-2026-1026278.8
IBM TRIRIGA Application Platform 5.0.0 through 5.0.8 could allow a remote authenticated…
CVE-2026-599768.1
ConvertX is a self-hosted file conversion service. Prior to 0.18.0, the ImageMagick…
CVE-2026-859538.5
Progress MarkLogic Server 12.x releases before 12.1.0 and 11.x releases before 11.3.7…

Frequently asked

Is CVE-2024-57727 being actively exploited?

Yes. CVE-2024-57727 is listed in the CISA Known Exploited Vulnerabilities (KEV) catalog, added 13 Feb 2025. It has been used in ransomware campaigns.

How severe is CVE-2024-57727?

CVE-2024-57727 has a CVSS 3.1 base score of 7.5, rated high. EPSS estimates a 96.6% probability of exploitation.

Which products are affected by CVE-2024-57727?

Affected products include Simple-help Simplehelp.

How do I fix CVE-2024-57727?

Upgrade affected software to a fixed version, for example Simple-help Simplehelp 5.5.8 or later, then confirm no affected versions remain in your inventory.

How Secuno handles this

Secuno correlates vulnerabilities like CVE-2024-57727 against the real software inventory on every managed device, every day. Rather than a static severity, each match is scored in context: exploit availability, EPSS, the asset's exposure, and business criticality decide where it lands in the queue. Because it is on the CISA KEV list, Secuno flags any affected asset as top-priority automatically. If an affected version is present anywhere across your portfolio, it surfaces automatically with a prioritised remediation path.

See how prioritisation worksBook a demo

Get Patch this first every Monday

Five vulnerabilities that matter this week, ranked on real exploitation. Plain language, one email, no spam.

You can unsubscribe with one click from every issue. We handle your details as described in our privacy policy.

Data from the NVD, CISA KEV catalog and FIRST EPSS. CVSS 3.1 base score shown where available.