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CVE-2024-57728

SimpleHelp Path Traversal

7.2 HIGHActively exploited (CISA KEV)Used in ransomwareEPSS 64.7%
  1. Published15 Jan 2025
  2. Added to CISA KEV24 Apr 2026
  3. Remediation due8 May 2026
Actively exploited (CISA KEV)

SimpleHelp contains a path traversal vulnerability that allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

Added to KEV: 24 Apr 2026Federal remediation due: 8 May 2026Used in ransomware

Description

SimpleHelp remote support software v5.5.7 and before allows admin users to upload arbitrary files anywhere on the file system by uploading a crafted zip file (i.e. zip slip). This can be exploited to execute arbitrary code on the host in the context of the SimpleHelp server user.

CVSS 3.1 breakdown

Attack vectorNetwork
Attack complexityLow
Privileges requiredHigh
User interactionNone
ScopeUnchanged
ConfidentialityHigh
IntegrityHigh
AvailabilityHigh
CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:H/I:H/A:H

Affected products

Simple-help Simplehelp< 5.5.8

Remediation

Fixed in
Simple-help Simplehelp≥ 5.5.8

References

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Frequently asked

Is CVE-2024-57728 being actively exploited?

Yes. CVE-2024-57728 is listed in the CISA Known Exploited Vulnerabilities (KEV) catalog, added 24 Apr 2026. It has been used in ransomware campaigns.

How severe is CVE-2024-57728?

CVE-2024-57728 has a CVSS 3.1 base score of 7.2, rated high. EPSS estimates a 64.7% probability of exploitation.

Which products are affected by CVE-2024-57728?

Affected products include Simple-help Simplehelp.

How do I fix CVE-2024-57728?

Upgrade affected software to a fixed version, for example Simple-help Simplehelp 5.5.8 or later, then confirm no affected versions remain in your inventory.

How Secuno handles this

Secuno correlates vulnerabilities like CVE-2024-57728 against the real software inventory on every managed device, every day. Rather than a static severity, each match is scored in context: exploit availability, EPSS, the asset's exposure, and business criticality decide where it lands in the queue. Because it is on the CISA KEV list, Secuno flags any affected asset as top-priority automatically. If an affected version is present anywhere across your portfolio, it surfaces automatically with a prioritised remediation path.

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Data from the NVD, CISA KEV catalog and FIRST EPSS. CVSS 3.1 base score shown where available.