All release notes
Platform
Built-in ticketing, no external helpdesk
The complete built-in ticketing system has launched; no external helpdesk tool required.
New
- Ticket inbox with filters on status, priority, and organisation.
- Five ticket statuses: Assigned, In Progress, Waiting on Client, Waiting on Third Party, and Resolved.
- Priority levels: Critical, High, Medium, and Low.
- Internal notes: visible to administrators only; clients never see these.
- Four tabs per ticket: General, Planning, Attachments, and Audit Trail.
- Fully role-based: Global Admin and Secuno Admin manage all tickets; client users see only their own.
- Partner detail page with overview, linked clients, and user management.