All release notes
Platform
Rich text, attachments, and saved ticket views
The ticket system has been extended with rich text formatting, file attachments, saved views, and a contact card per ticket.
New
- Rich text formatting in replies: bold, italic, bullet lists, and numbered lists.
- File attachments per ticket: drag-and-drop upload, file type icons, download, and deletion with confirmation.
- Saved ticket views: save filter combinations as named views for quick access.
- Contact card in ticket: shows requester and assignee with job title and contact details.
- Two-step ticket creation: required fields in step 1, additional information on the detail page in step 2.
Improved
- Assignee selection is limited to administrator roles; no client users in the list.
- Partner user modal extended with business phone, private phone, job title, and location.